Privacy Policy

1. Who is responsible for the processing of your data?

The data controller is DCB SOFTWARE SOUTH AFRICA, with Registration Number 2026/293614/07 and registered office at 1st Floor Sable Park, Bridgeway Century City, Cape Town, Western Cape, 7441, South Africa.

You can contact our Data Protection Officer at: privacy@dcbsoftwareza.com

2. What personal data do we process?

We process the personal data you provide us through our website's contact forms, including but not limited to:

• Identification data (name, surname)
• Contact data (email address, phone number)
• Professional data (company name, position)
• Any other information you voluntarily provide through our forms or communications

3. For what purposes do we process your data?

We process your personal data for the following purposes:

• To respond to your inquiries and requests submitted through our contact forms
• To send you information about our products and services, if you have given your consent
• To comply with our legal obligations
• To improve our website and services

4. What is the legal basis for processing your data?

The legal bases for processing your personal data are:

• Consent: When you voluntarily provide your data through our forms or communications
• Legitimate interest: To improve our services and maintain our business relationship
• Legal obligation: When we are required to process your data to comply with applicable laws

5. How long do we keep your data?

We will keep your personal data for as long as necessary to fulfill the purposes for which it was collected. Once the purpose has been fulfilled, we will keep your data blocked for the periods required by applicable legislation, after which it will be permanently deleted.

6. Who do we share your data with?

Your personal data will not be transferred to third parties unless:

• We are legally required to do so
• It is necessary for the execution of a contract
• You have given your explicit consent

7. What are your rights?

You have the following rights regarding your personal data:

• Right of access: You can request information about which of your personal data we are processing
• Right to rectification: You can request that we correct inaccurate or incomplete data
• Right to erasure: You can request the deletion of your personal data when it is no longer necessary
• Right to restriction of processing: You can request the limitation of processing of your data in certain circumstances
• Right to data portability: You can request to receive your data in a structured, commonly used format
• Right to object: You can object to the processing of your data for specific purposes
• Right to withdraw consent: You can withdraw your consent at any time

To exercise your rights, you can contact us at: privacy@dcbsoftwareza.com or by postal mail to our registered address.

8. Right to file a complaint

If you believe that your data protection rights have been violated, you have the right to file a complaint with the Information Regulator of South Africa at www.inforegulator.org.za.

9. Security measures

We have implemented appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

10. Updates to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page with an updated revision date. We recommend that you review this policy periodically to stay informed about how we protect your information.

Last updated: January 2025